Hi theplumbingandga,
It's vital that the program is working as designed. Don't worry, I've got your back with this.
I'd like for you to do some troubleshooting on your end. First, let's start by troubleshooting the error you're receiving to determine if it's a browser-related issue. Clearing cache and cookies is a great way to clean your browser allowing it to work more efficiently. Here's an article that shows you how to do that: Clear cache and cookies.
In case this error persists, I encourage you to contact our support team so they can assist you further with this. You can refer to this article on how to reach them and for their available support hours: Get help with QuickBooks products and services.
I'll be one message away in case you need further assistance.
