Hello adamsteele83,
Thanks for reaching out about this issue. Having clear and concise messaging to your customers is essential for clear communication of what you need from them. I want to make sure that you're able to resolve this issue of invoices being scrambled when received from QuickBooks Self-Employed.
Knowing more about how the messages are scrambled will help us get to the bottom of what's causing this issue. For that reason, I recommend reaching out to QuickBooks Self-Employed support to connect with an agent who can collect all the necessary details to working this out. Even if you're meaning that the Intuit invoices for your subscription are coming in scrambled rather than it being invoices to your customers that are the issue, you can still contact support. Here's how.
- Click the Assistant feature.
- Type and enter "talk to human."
- Follow the prompts.
Don't be afraid to give that team a shout. Our goal is to get you back to business and I'm confident that with the details of what's going on, they'll be able to help you do that.
Have a great week!
