Hello,
So I have a problem in Quickbooks Online that I am going to try and explain as clearly as possible.
Several months ago, I created an invoice for a rather long running project, to track the materials used for the project, and did not send the invoice to the customer. I recently returned to the invoice, to add more materials to it, and Quickbooks told me, "You have already paid taxes on this invoice and cannot make changes." (I realize now that I should not create invoices and leave them sit)
So I consulted my bookkeeper to ask what to do in this situation, and my bookkeeper advised me to void the invoice and Quickbooks will take care of the tax problem. However, I was searching the help forum and found a related post saying that, in order to deal with this situation you need to create a credit memo.
So I have:
-paid taxes on an invoice that never reached the customer.
-voided that invoice.
-want to get the taxes back that I paid on that invoice
What do I do?
