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user79771
Level 1

Can I cancel a payment for PST and reissue because the commission amount was recorded incorrectly?

I am in Manitoba and we have commission income on PST remittances. I entered the adjustment incorrectly and want to reverse it but do not see how to do that.
1 Comment 1
Amanda-B
QuickBooks Team

Can I cancel a payment for PST and reissue because the commission amount was recorded incorrectly?

Hey there, user79771.

 

I appreciate you reaching out to the Community for support. I'd be happy to guide you in the right direction.

 

QuickBooks Online provides the option to delete a sales tax adjustment in just a few steps. Let me show you how! 

 

  1. Go to Settings and select Chart of accounts 
  2. Find the income or expense account you used to add an adjustment.
  3. Select Run report.
    Note: If the report appears blank, make sure you've selected the correct Report period and run the report again.
  4. Select the adjustment you need to delete and then select Delete.
  5. Select Yes to confirm.

Here's a guide for reference. 

 

If you require further assistance, I recommend reaching out to the support team outside of the Community. They'll be able to verify your account details in a secure setting, as well as view your screen to better assist you. You can reach them by following these steps:

 

Schedule a Callback: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback

 

Feel free to reach back out if you have any other questions.

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