Hello Gerilyn,
Welcome to the Community. It's important you're able to use QuickBooks without running into issues that prevent you from achieving your goals. Don't worry, I'll be glad to steer you in the right direction with this.
To get started, I'd like to start off by troubleshooting this issue to determine if it's a browser-related issue. Clearing cache and cookies is a great way to clean your browser allowing it to work more efficiently. Here's an article that shows you how to do that: How to clear cache and cookies. If this doesn't work, I suggest contacting our support team again so they can share your screen and assist you further. Here are our contact details:
- Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
- Social Media: Facebook, Twitter, and Instagram.
- Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.
I'll be one message away in case you need further assistance. Otherwise, I wish you a great rest of the week.
