Hi stevee.cda,
Thanks for reaching out here. It's important that you get the support you need. In this situation, I encourage you to contact us outside of Community. This will provide a personal interaction with our Customer Care team, who can navigate with you in real time, and ensure you're on the right track with your QuickBooks goals.
Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
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If any other questions come to mind, feel free to reach out again. We'd be happy to help!
