Hello maulet-sab,
Thanks for messaging us here. I'll be glad to share more information so you're on the right track. Before we get started, it's important to note that only accountant users with QB Online Accountant can unfile taxes on an account. For further steps on this, check out this article here: How do I un-file a sales tax return?
Otherwise, if you're not an accountant user or if the option to unfile isn't showing , you can contact our support team for additional support. Here's how to get in touch:
- Phone: Call 1-855-253-1536 from Monday to Friday from 9 a.m. to 8 p.m. EST.
- Schedule a Callback or Chat: Click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.
- Social Media: Facebook, Twitter, and Instagram.
Let me know how you make out. I'll be a message away in case you need anything else.
