Hi there,
It's great to have you reach out to the Community again. Entering your transactions the right way is a good practice for making sure your books remain accurate. Rest assured, I'll be happy to share more info so you can continue to use the program with confidence.
In order to accurately record your transactions, I highly recommend consulting an accounting specialist for expert suggestions. This ensures your books remain accurate while you continue to manage your work with peace of mind. You can also get in touch with a professional using this link here. Other accounting professionals are able to see this post in the Community and this will allow them to chime in. In the meantime, I encourage you to check out the following article that shows you how to: Enter supplier credits and refunds in QuickBooks Online.
Let me know if this info has been helpful. I'll be available in the comments below in case you have other questions. I'm here to help.
