Hi customerservice20,
Thanks for reaching out here. Welcome! It's important that you're able to record your sales tax payment QuickBooks Online, without delay. I'd be glad to assist!
Due to the unexpected behavior you've described, I recommend clearing cache on your browser, if you haven't done so already. I'd also like to suggest trying other browsers such as Google Chrome, Firefox, Safari, Edge, Private or Incognito.
If you experience the same outcome, please contact us at your earliest convenience. We'd love to work with you directly and look further into this from our end, so you're back to business as soon as possible.
Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
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