Hi JANECCC1,
Thanks for reaching out here. It's important that you're able to import your GIFI files to ProTax seamlessly. I'd be happy to assist!
Based on the information you've provided, I suggest clearing cache on your browser.
In addition, please ensure that all GIFI codes have been assigned. Once you've completed these steps, you'll be able to import the files successfully.
Should you continue to experience the same outcome, please don't hesitate to reach out to ProTax customer care. They'll have the ability to work with you independently and look further into the situation from their end.
If you have any other questions, please don't hesitate to reach back out. We'd be glad to help!