reconcile Bank acount

margmackaybell · ‎July 25, 2023

I am reconciling the Bank Account, there is a payment showing on the Bank Statement it is the quarterly HST the company paid to CRA

In the QBO Banking it did not have a Category or tax showing. I chose GST/ HST payable, it then says Please use GST/HST for this transaction. It shows 25500 GST/HST Payable. It will not allow me to go forward.

This is the only item left to reconcile, to allow me to go to the next Bank Statement.

JamesM4 · ‎July 25, 2023

Hi there,

Welcome back to the QuickBooks Community. It's important you're able to get the resolution you need so you can continue to manage your work with peace of mind. I'll be glad to steer you in the right direction from here.

In order to get more in-depth info about your reconciliation and how to move forward, I see you benefiting more by contacting our support team outside of the Community preferably via phone. A specialist will be able to share your screen and help you get the resolution you need in a timely manner. Here are our contact details:

Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
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Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

Feel free to keep me posted here. I'll be one message away in case you need anything else.

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