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Level 2

Import Google Trips



I can't import google trips, i keep getting the same ERROR message 


"Sorry we could not find any trips"


I have downloaded the Takeout zip file and opened it in the chrome extension and there are trips from 2012 upto 2023


Help please 

Candice C
QuickBooks Team

Import Google Trips

Greetings, @KHConsult


Congrats on making your first post here in the Community. Let's work together to get these Google trips imported into your QuickBooks Self-Employed account. 


Have you tried using a private browser or incognito window as a fix to this? If not, perform these shortcuts: 


  • Google Chrome: Ctrl + Shift +
  • Internet Explorer/Firefox: Ctrl + Shift +
  • Safari: Command + Shift +


It's that easy! If this works, go back to your regular session and clear your browser's history


Come back and let us know if this works for you or if we need to do some additional digging. I'll be waiting for your response! 

Level 2

Import Google Trips

Hello Candice,


I have tried the incognito, but unfortunately it still hasn't worked, i'm getting the same error 

Oops something's up 


Level 2

Import Google Trips

Hello Canice,


Just before the error, it states "comparing with trips in quickbooks"


I don't have any trips, i'm trying to import my past trips.

Cheers KH 


Import Google Trips

I appreciate taking the steps shared by my colleague above, KHConsult.


I understand how important it is for you to track mileage by importing through Import Google trips to track and maintain an accurate record of your vehicle's activities. I'll share additional information to bring the data into your QuickBooks Self-Employed account.


After checking into it, I discovered that we are investigating the error you received and that our engineering team is already working to resolve it. In the meantime, you can manually add trips while they work on the issue.


Here's how:


  1. Go to the Miles menu.
  2. Click Add trip button.
  3. Enter the date and distance.
  4. (Optional) Add a start and end address.
  5. Add a Trip purpose note.
  6. Once done, hit Save.
  7. Repeat the same process for the rest of your trips.


After you record the transaction, miles and the tax deduction will be calculated automatically. Check out this article for more information: Manually track mileage in QuickBooks Self-Employed.


I also recommend contacting our QuickBooks Self-Employed Support to add you to the list of affected users. This way, you'll receive an email notification once the issue got fixed.


Additionally, I've added the following article in case you need more details on mileage tracking in QuickBooks Self-Employed: Learn how QuickBooks Self-Employed calculates mileage deductions.


If you need further assistance tracking your trips, don't hesitate to post again. We're always available to help you.

Level 2

Import Google Trips

Hello Giovann,


Thank you for the tip however, I'm ok with adding manually, I want to add my past trips for the last 2 years, 2021, 2022

The app is tracking my current mileage fine, its the past information i need imputing into the system.


I've tried again today and im getting the same error again. 


There must be away of importing the information in CSV format ?





QuickBooks Team

Import Google Trips

Hello, @KHConsult.


I appreciate you for notifying us of the issue you're experiencing. I know you're putting so much effort and time into resolving your concern with importing google trips in QuickBooks Self-Employed. 


I checked our records and found out that there's an ongoing investigation that other users are also unable to import google trips. Please know that this has been raised with our engineer for further investigation. 


I recommend contacting our Customer Support Team to have them add you to the list of affected users and notify you once there's a potential solution. Here's how:


  1. Click Assistant from the top bar.
  2. From there, enter your concerns. 


We appreciate your patience as we work on this. Please let me know if you have any queries or concerns about the QBSE-related tasks. I'm more than willing to help. Take care always. 

Level 2

Import Google Trips

Hello Carneil,

Thank you, however this doesn't help me, when will this issue be resolved ?

I need to be able to upload my past trip information, I have all the information in a CSV file, why can a simple CSV upload be added to the uploads ?

1. Create a database table to store the CSV file data. This can be done using the CREATE TABLE command in SQL.

2. Create an interface for users to upload the CSV file. This can be done using a HTML form.

3. Write a script to parse the CSV file and insert the data into the database table. This can be done with a combination of PHP and SQL commands.

4. Test the system to make sure that the data is being inserted correctly and is visible in the database.

5. Add authentication and authorization methods to the system to ensure that only authorized users can upload files. This can be done using a combination of PHP and SQL commands.





QuickBooks Team

Import Google Trips

Thank you for coming back to the Community, KHConsult

I know how important it is for your business to import and download your trips (Google) into QuickBooks Self-Employed (QBSE). This helps keep your record accurate and allows you to track them easily.


At this time, I'm unable to provide a specific time frame for when this issue will be resolved. Rest assured this is being handled with utmost urgency by our engineers so all impacted customers can bring their trips into QBSE seamlessly.


In the meantime, you can import your trips using another Google account. I also recommend contacting our QBSE Care Team to help you sign up for the list of affected users. You'll receive an email once there's progress on the investigation. 

To keep your entries organised, make sure to classify them into the correct category. For detailed instructions, click here to access the article: Categorise transactions in QuickBooks Self-Employed.

For resources to help track your miles, handle banking data, and process your taxes and forms, feel free to browse our online resources. 

I appreciate your patience while we're working through this. Reach out to me again if you have other questions about mileage tracking or need further assistance while working in QBSE. I'm here to help and make sure you're taken care of. 

Level 1

Import Google Trips

This issue has been present since I started using QuickBooks Self-Employed in 2020 and has not changed. There is zero urgency from your company to resolve this.

Level 2

Import Google Trips

Hi there,


I just wanted to see if there is any progress on fixing this issue? The original commenter posted since early 2023 and we are at the end of December. I've had the same issue trying to add my trips with no luck since May. Is there no urgency, or do we as clients not even matter?

QuickBooks Team

Import Google Trips

Hello there, @Iris_street.


Thanks for coming back to this thread. Let me share an update regarding the investigation.


Our product engineers have successfully resolved the issue of users being unable to import Google Trips to QuickBooks Self-Employed (QBSE). If the issue persists on your end, I recommend contacting our support team. They can review your account in a safe and secure environment. They'll also provide real-time assistance so you're able to import your trips to QBSE without any issues.


Here's how to reach us:


  1. Click the + button and select Ask QB Assistant.
  2. Enter “talk to a human”, then select Continue.
  3. Select which way you want to connect with us.
    • Have us call you - Get a call from a support expert.
    • Chat with us - Start a conversation with a support expert.
    • Ask the Community - Post your question to the QuickBooks community or browse responses from experts and other customers.


You can check our support hours in this article: Contact QuickBooks Self-Employed Support.


For resources to help track your miles and use the other available features in QBSE, feel free to browse our online resources. 

Please feel free to leave a reply if you have any other questions about importing your trips to QBSE. I'll be around to help you out.

Level 2

Import Google Trips

There is clearly no urgency or care to fix this error as it still is not working for me.

QuickBooks Team

Import Google Trips

I understand the importance of importing Google trips to QuickBooks Self-Employed (QBSE), @Beabo. Let me share some updates about this matter.


The investigation about importing Google trips has already been resolved, and users can now easily import them into the program. However, if you're still unable to do so, I recommend seeking assistance from our Customer Support team. They can securely review your account and guide you through the necessary steps to resolve the issue. They will also provide real-time assistance to ensure the process is successful. You may follow the steps below on how to reach our support team:


  1. Go to the Help (?) menu, then select Contact Us.
  2. Select Assistant.
  3. Enter "talk to a human", then select Continue.
  4. Select which way you want to connect with us.
  • Have us call you - to get a call from a support expert.
  • Chat with us - to start a conversation with a support expert.


Furthermore, you can visit this article to organise your trips and other transactions to keep them classified by categories: Categorise transactions in QuickBooks Self-Employed


You can always reach us if you have other questions or concerns about importing Google trips or any QuickBooks-related inquiries. We're here to help and ensure you successfully manage your business within the program. 

Level 1

Import Google Trips

This still has not been resolved.  I cannot import on my end either.  If there are new directions to correctly importing, those should be updated in the FAQ, as right now it is still showing instructions from 2022.  

Level 2

Import Google Trips

This isn’t helpful and does not work. You are lying about the issue being resolved, as it clearly has not been.


Can this please be chased up with a technical team with an accurate update regarding when it will be fixed?


So far my experience with Quickbooks has been difficult, and all recent reviews mention that issues are not being fixed.

QuickBooks Team

Import Google Trips

This is not the kind of service we want you to experience, @R3gsoor and @Beabo. I'm here to help you fix this issue.


Since you're still experiencing the same issue in importing your Google trips into QuickBooks Self-Employed, let's perform some troubleshooting steps to see if the problem is within your browser. In most cases, cache-induced browsers can affect the program's performance and hinder you from doing the tasks. You can start by accessing your account in an incognito or private browser. For easier access, you can refer to the shortcut keys below:


  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N


You can import the trips into the program. If this works, you can clear your browser's cache to delete and remove them from your browser and start with a clean slate. 


However, if the issue persists, you can reach our Customer Support to review and investigate it further.


Moreover, you can also manually add the trips to track the mileage in QuickBooks. 


Our team will be here if you have other questions or need further assistance in managing trips in QuickBooks Self-Employed. 

Level 1

Import Google Trips

Tried all these steps and they're not helpful.

I regretted using QuickBooks services.

Level 2

Import Google Trips

This still has not been resolved. I get emails confirming this hasn’t been fixed, telling me the technical team are “still working on it”. Sure. Quickbooks really don’t care

QuickBooks Team

Import Google Trips

We appreciate you for joining us here in the thread, 0973. Let me route you to the support that can assist you further with fixing this concern.


Upon reviewing your post, I can see that you have already followed the steps provided by our colleague. Since the issue persists, I recommend contacting the support team to investigate this matter. Let me guide you through the process:


  1. In your QuickBooks, click Help.
  2. Choose Contact Us.
  3. Enter “talk to a human” and select Continue.
  4. Select either of these tabs:
  • Assistant tab and select Talk to a human.
  • Search tab and click on Contact Us to connect with a support expert.


On the other hand, you may also visit this link as a reference in calculating mileage deductions in QBSE: Learn how QuickBooks Self-Employed calculates mileage deductions.


Let me know if you have further questions about importing Google trips. I'm here to help you. Take care!

Level 2

Import Google Trips

Yeah... I don't expect a fix anytime soon if not ever. I had to go through and log EVERY SINGLE ONE of my trips. I feel like this whole thread is a lost cause and the same ineffective response will be given to anyone who comes here with the issue. Such a joke.

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