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K
KHConsult
March 1, 2023
Question

Import Google Trips

  • March 1, 2023
  • 1 reply
  • 6 views

Hello,

 

I can't import google trips, i keep getting the same ERROR message 

 

"Sorry we could not find any trips"

 

I have downloaded the Takeout zip file and opened it in the chrome extension and there are trips from 2012 upto 2023

 

Help please 

    1 reply

    C
    Candice14
    Level 8
    March 1, 2023

    Greetings, @KHConsult. 

     

    Congrats on making your first post here in the Community. Let's work together to get these Google trips imported into your QuickBooks Self-Employed account. 

     

    Have you tried using a private browser or incognito window as a fix to this? If not, perform these shortcuts: 

     

    • Google Chrome: Ctrl + Shift + N 
    • Internet Explorer/Firefox: Ctrl + Shift + P 
    • Safari: Command + Shift + N 

     

    It's that easy! If this works, go back to your regular session and clear your browser's history. 

     

    Come back and let us know if this works for you or if we need to do some additional digging. I'll be waiting for your response! 

    K
    KHConsultAuthor
    March 2, 2023

    Hello Candice,

     

    I have tried the incognito, but unfortunately it still hasn't worked, i'm getting the same error 

    Oops something's up 

    Cheers 

    J
    JuliaMikkaelaQ
    Level 2
    January 21, 2024

    This isn’t helpful and does not work. You are lying about the issue being resolved, as it clearly has not been.

     

    Can this please be chased up with a technical team with an accurate update regarding when it will be fixed?

     

    So far my experience with Quickbooks has been difficult, and all recent reviews mention that issues are not being fixed.


    This is not the kind of service we want you to experience, @R3gsoor and @Beabo. I'm here to help you fix this issue.

     

    Since you're still experiencing the same issue in importing your Google trips into QuickBooks Self-Employed, let's perform some troubleshooting steps to see if the problem is within your browser. In most cases, cache-induced browsers can affect the program's performance and hinder you from doing the tasks. You can start by accessing your account in an incognito or private browser. For easier access, you can refer to the shortcut keys below:

     

    • Google Chrome: Ctrl + Shift + N
    • Mozilla Firefox: Ctrl + Shift + P
    • Microsoft Edge: Ctrl + Shift + P
    • Safari: Command + Shift + N

     

    You can import the trips into the program. If this works, you can clear your browser's cache to delete and remove them from your browser and start with a clean slate. 

     

    However, if the issue persists, you can reach our Customer Support to review and investigate it further.

     

    Moreover, you can also manually add the trips to track the mileage in QuickBooks. 

     

    Our team will be here if you have other questions or need further assistance in managing trips in QuickBooks Self-Employed. 

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