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K
KHConsult
March 1, 2023
Question

Import Google Trips

  • March 1, 2023
  • 1 reply
  • 3 views

Hello,

 

I can't import google trips, i keep getting the same ERROR message 

 

"Sorry we could not find any trips"

 

I have downloaded the Takeout zip file and opened it in the chrome extension and there are trips from 2012 upto 2023

 

Help please 

    1 reply

    C
    Candice14
    Level 8
    March 1, 2023

    Greetings, @KHConsult. 

     

    Congrats on making your first post here in the Community. Let's work together to get these Google trips imported into your QuickBooks Self-Employed account. 

     

    Have you tried using a private browser or incognito window as a fix to this? If not, perform these shortcuts: 

     

    • Google Chrome: Ctrl + Shift + N 
    • Internet Explorer/Firefox: Ctrl + Shift + P 
    • Safari: Command + Shift + N 

     

    It's that easy! If this works, go back to your regular session and clear your browser's history. 

     

    Come back and let us know if this works for you or if we need to do some additional digging. I'll be waiting for your response! 

    K
    KHConsultAuthor
    March 2, 2023

    Hello Candice,

     

    I have tried the incognito, but unfortunately it still hasn't worked, i'm getting the same error 

    Oops something's up 

    Cheers 

    B
    Beabo
    January 7, 2024

    Hello there, @Iris_street.

     

    Thanks for coming back to this thread. Let me share an update regarding the investigation.

     

    Our product engineers have successfully resolved the issue of users being unable to import Google Trips to QuickBooks Self-Employed (QBSE). If the issue persists on your end, I recommend contacting our support team. They can review your account in a safe and secure environment. They'll also provide real-time assistance so you're able to import your trips to QBSE without any issues.

     

    Here's how to reach us:

     

    1. Click the + button and select Ask QB Assistant.
    2. Enter “talk to a human”, then select Continue.
    3. Select which way you want to connect with us.
      • Have us call you - Get a call from a support expert.
      • Chat with us - Start a conversation with a support expert.
      • Ask the Community - Post your question to the QuickBooks community or browse responses from experts and other customers.

     

    You can check our support hours in this article: Contact QuickBooks Self-Employed Support.

     

    For resources to help track your miles and use the other available features in QBSE, feel free to browse our online resources. 


    Please feel free to leave a reply if you have any other questions about importing your trips to QBSE. I'll be around to help you out.


    There is clearly no urgency or care to fix this error as it still is not working for me.

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