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K
KHConsult
March 1, 2023
Question

Import Google Trips

  • March 1, 2023
  • 1 reply
  • 4 views

Hello,

 

I can't import google trips, i keep getting the same ERROR message 

 

"Sorry we could not find any trips"

 

I have downloaded the Takeout zip file and opened it in the chrome extension and there are trips from 2012 upto 2023

 

Help please 

    1 reply

    C
    Candice14
    Level 8
    March 1, 2023

    Greetings, @KHConsult. 

     

    Congrats on making your first post here in the Community. Let's work together to get these Google trips imported into your QuickBooks Self-Employed account. 

     

    Have you tried using a private browser or incognito window as a fix to this? If not, perform these shortcuts: 

     

    • Google Chrome: Ctrl + Shift + N 
    • Internet Explorer/Firefox: Ctrl + Shift + P 
    • Safari: Command + Shift + N 

     

    It's that easy! If this works, go back to your regular session and clear your browser's history. 

     

    Come back and let us know if this works for you or if we need to do some additional digging. I'll be waiting for your response! 

    K
    KHConsultAuthor
    March 2, 2023

    Hello Candice,

     

    I have tried the incognito, but unfortunately it still hasn't worked, i'm getting the same error 

    Oops something's up 

    Cheers 

    K
    KHConsultAuthor
    March 8, 2023

    Hello, @KHConsult.

     

    I appreciate you for notifying us of the issue you're experiencing. I know you're putting so much effort and time into resolving your concern with importing google trips in QuickBooks Self-Employed. 

     

    I checked our records and found out that there's an ongoing investigation that other users are also unable to import google trips. Please know that this has been raised with our engineer for further investigation. 

     

    I recommend contacting our Customer Support Team to have them add you to the list of affected users and notify you once there's a potential solution. Here's how:

     

    1. Click Assistant from the top bar.
    2. From there, enter your concerns. 

     

    We appreciate your patience as we work on this. Please let me know if you have any queries or concerns about the QBSE-related tasks. I'm more than willing to help. Take care always. 


    Hello Carneil,

    Thank you, however this doesn't help me, when will this issue be resolved ?

    I need to be able to upload my past trip information, I have all the information in a CSV file, why can a simple CSV upload be added to the uploads ?

    1. Create a database table to store the CSV file data. This can be done using the CREATE TABLE command in SQL.

    2. Create an interface for users to upload the CSV file. This can be done using a HTML form.

    3. Write a script to parse the CSV file and insert the data into the database table. This can be done with a combination of PHP and SQL commands.

    4. Test the system to make sure that the data is being inserted correctly and is visible in the database.

    5. Add authentication and authorization methods to the system to ensure that only authorized users can upload files. This can be done using a combination of PHP and SQL commands.

     

    Cheers 

     

     

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