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K
KHConsult
March 1, 2023
Question

Import Google Trips

  • March 1, 2023
  • 1 reply
  • 3 views

Hello,

 

I can't import google trips, i keep getting the same ERROR message 

 

"Sorry we could not find any trips"

 

I have downloaded the Takeout zip file and opened it in the chrome extension and there are trips from 2012 upto 2023

 

Help please 

    1 reply

    C
    Candice14
    Level 8
    March 1, 2023

    Greetings, @KHConsult. 

     

    Congrats on making your first post here in the Community. Let's work together to get these Google trips imported into your QuickBooks Self-Employed account. 

     

    Have you tried using a private browser or incognito window as a fix to this? If not, perform these shortcuts: 

     

    • Google Chrome: Ctrl + Shift + N 
    • Internet Explorer/Firefox: Ctrl + Shift + P 
    • Safari: Command + Shift + N 

     

    It's that easy! If this works, go back to your regular session and clear your browser's history. 

     

    Come back and let us know if this works for you or if we need to do some additional digging. I'll be waiting for your response! 

    K
    KHConsultAuthor
    March 2, 2023

    Hello Candice,

     

    I have tried the incognito, but unfortunately it still hasn't worked, i'm getting the same error 

    Oops something's up 

    Cheers 

    B
    Beabo
    January 21, 2024

    I understand the importance of importing Google trips to QuickBooks Self-Employed (QBSE), @Beabo. Let me share some updates about this matter.

     

    The investigation about importing Google trips has already been resolved, and users can now easily import them into the program. However, if you're still unable to do so, I recommend seeking assistance from our Customer Support team. They can securely review your account and guide you through the necessary steps to resolve the issue. They will also provide real-time assistance to ensure the process is successful. You may follow the steps below on how to reach our support team:

     

    1. Go to the Help (?) menu, then select Contact Us.
    2. Select Assistant.
    3. Enter "talk to a human", then select Continue.
    4. Select which way you want to connect with us.
    • Have us call you - to get a call from a support expert.
    • Chat with us - to start a conversation with a support expert.

     

    Furthermore, you can visit this article to organise your trips and other transactions to keep them classified by categories: Categorise transactions in QuickBooks Self-Employed. 

     

    You can always reach us if you have other questions or concerns about importing Google trips or any QuickBooks-related inquiries. We're here to help and ensure you successfully manage your business within the program. 


    This isn’t helpful and does not work. You are lying about the issue being resolved, as it clearly has not been.

     

    Can this please be chased up with a technical team with an accurate update regarding when it will be fixed?

     

    So far my experience with Quickbooks has been difficult, and all recent reviews mention that issues are not being fixed.

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