We are actively looking at another accounting provider now. I'd rather have the pain of setting everything up again than have customers not getting invoices and statements or worse getting invoices multiple times.

It shouldn't take this long to sort the issue out.

doing the same here 

so many companies will have delays in receiving payments as it may take them time to realise the invoices are not being delivered. this could have such a big impact 

Quickbooks are not taking this seriously at all. 

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@H I L T O N wrote:

We are actively looking at another accounting provider now. I'd rather have the pain of setting everything up again than have customers not getting invoices and statements or worse getting invoices multiple times.

You can purchase a 3rd party conversion service if required.

We are having the exact problem. I have been following this thread for 4 months and still no fix. So frustrating, and unprofessional/embarrassing when contacting customers about overdue invoices and they haven't received the original.

Update: Here we are at the 16th of June and still the same delivery problems we've been experiencing for months, nothing has changed following all the steps suggested. Now to add insult to injury you sent me an email that your raising my price for service. You haven't been able to provide me the service I'm currently paying for and you expect me, all of us, to pay more? I have to say that takes balls, big capitalistic balls. How about getting your service straightened out before you try fleecing your customer for more money? This is beyond unacceptable, it's actually quite crass in reality. As soon as you can get the service I'm paying for working so that it doesn't double my workload, then we can talk about price increases. Please fix this issue, you've had more than enough time to do so

Hi all.

Here is a link to the most active thread on this issue.

https://quickbooks.intuit.com/learn-support/en-us/other-questions/intuit-ips-found-in-spamcop-blocki...

There are many very frustrated users with this same issue, an no one is getting anywhere with it.

I have found another provider that is offering free conversion for most things. It is through

https://www.reckon.com/

if you wanted to look at someone else. If this issue is not fixed within the next few days, there will be a lot of Intuits customers cancelling their subscription here as they just will not listen. If you have a look at the thread above, you will see what has been happening.

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@hewi12 wrote:

I have found another provider that is offering free conversion for most things. It is through

https://www.reckon.com/

@hewi12 

This app is only suitable for AU based companies. They've partnered with Intuit in the past for the "white label" QB Desktop AU and Asian versions. You will need a 3rd party conversion service.

@Fiat Lux - ASIA 

Thanks for that info.

Yeah I am in Australia, so if this issue is not fixed within the next few days ill be cancelling on trying it out. Cant be any worse than what we are putting up with here :)

I am also having the same problem with some emails for my clients

In some casees QBO is stating that they have bounced, in others the first i am aware is customers asking for copies.

This looks like it has been going on a while so when are you going to get it fixed?

Hello Peterchapman,  can you ring the support line on 0808 234 5337 and they will be able to add you onto the INV-72878, the line is open mon to fri 8am to 7pm and is free from any UK landline or mobile. 

While I'm incredibly frustrated with this current QBO issue be sure about what you need before converting over to Reckon.   I have been with Reckon for 3 years for a smaller company I book-keep for and their history with fixing issues makes QB look like champions. Simple issues can take 6 months for fixes and they are not currently ready for Phase 2 of Single Touch Payroll.  They have an extension from the ATO but no timeline for when they will have the changes online and functional so if you use QB for payroll I'd seriously consider your other options before going with Reckon. 

I personally wouldn't recommend them for a small business if you are at all confident in digital accounting - they just won't offer you enough functionality.  

I would recommend another brand besides Reckon if you are located in AU. I also don't remember which third party app supports it 8)

I'm in Australia too. I am currently reading some reviews of Reckon before changing over. Almost equal 1 and 5 star reviews. https://www.productreview.com.au/listings/reckon

it really is shocking ! 

Hi

Can we please be added to the list for this case regarding clients affected by this issue.

Very disappointing to see that others have been experiencing this for a while.

This is just happening to one if our clients thankfully but still agree that it needs to be urgently sorted as part of QuickBooks core attraction to clients

Thanks

Mia

Hello Mia Baptiste,  can you ring the support line on 0808 234 5337 and they will be able to add you onto the INV-72878, the line is open mon to fri 8am to 7pm and is free from any UK landline or mobile. 

I am experiencing the same problem ie. Invoices are bouncing back despite all the necessary information being captured correctly.

It is very frustrating & time-consuming to have to track each invoice.  Is this glitch ever going to be sorted out??

you will sadly get the automated quickbooks reply telling you to log your complaint. 

Its the worst customer service I have ever experienced from this type of organisation. we are looking to move to xero or sage as this has been ongoing since end of Feb. 

Oh and they are increasing their prices in August lol !!

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@Suzanne 1 wrote:

we are looking to move to xero or sage as this has been ongoing since end of Feb. 

Purchase a 3rd party conversion service if required.

Hi Ashleigh1

I have done this but yet another client has now now raised the issue and it does concern me that this is still not resolved

New clients to QuickBooks are not impressed as this is the first thing that they try to do when they start using QuickBooks and definitely does not reflect well on us for having recommended this to them in the first place.

Therefore, could you please prioritise this issue as a matter of urgency and also confirm to us some timescales of when this will be sorted?

Thank you

Mia

this issue was reported back at end of FEB ! and its july next week with no resolution 

Hello Mia, We can chase this up with the senior team, you will get an email from them with the fix is completed for your company. In the meantime, it is a case of downloading the invoice as a pdf and emailing with that pdf as an attachment. We're sorry that this has affected you and your business and we're working to get that fix through as soon as we can.

Yes we have been having this issue for some months now,  it appears to be getting worse.

Issues happening in a random way and with customers who we have had no issues with in the past.

Quickbooks support fairly unhelpful... some suggestions included 'sending customers a screenshot' or 'posting a printed copy to the customer' ! 

This issue is a worry for some obvious reasons... impact on cashflow, quickbooks users reputation with their own customers... etc etc.   However Intuits approach to this issue is even more of a worry.... is our data safe?  Could we be put in a position where our data is inaccessible or lost?  I have to say I'm really seriously worried about our reliance on this service which seems more and more fragile. 

Hi BuxtonPudding, thanks for joining this thread - please be assured your data remains secure and our team are working towards a resolution to the undeliverable emails with priority. We understand and apologise for the frustration caused in the meantime. :folded_hands: