There are certain circumstances in which you may have to file a complaint or dispute against the Canada Revenue Agency. As a small business owner, your time is valuable; your complaint could be about delays in the service you have received, wrong information relayed or employee behaviour. There is a process to resolve complaints, which involve speaking directly to the CRA employee you have been dealing with, followed by filing a service complaint. If you are not satisfied at this point, you can contact the Office of the Taxpayers’ Ombudsman.
Disputes can arise when you and the CRA disagree over the amount of income tax, goods and service tax, or excise tax owed to the agency. You can file an objection with the CRA.