Hi welderbeast28-gm,
Welcome to Community! QuickBooks Online is an exceptional program for all of your accounting needs. It's essential that you're able to enter information for your account without complication. I'd be happy to point you in the right direction so you can reach your QuickBooks goals!
Being prompted to enter a zip code indicates you've set up a U.S. QuickBooks account. However, it's important to rule out all areas of your account and ensure you're on the right track with your work. I suggest contacting us so we can take a deeper look at this from our end.
Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
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Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.
Feel free to reach out with other questions. We'd be glad to assist!
