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gcmcpa
Level 3
posted
‎June 09, 2022 11:52 PM
last updated ‎June 09, 2022 8:52 PM

After hours help for login issues?

Is there any after hours help for login issues? I have QBO accountant, working towards the June 30 corp tax deadline so working late. QBO will not allow me to log into my client's account... it keeps going into their tsheets account which is not what I need access to. I can access QBO accountant and see my clients but when I click the link for their QBO Plus account it goes to tsheets. There is no afterhours support so I will lose the ability to complete tasks for tonight - very frustrating.

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2 Comments 2
Fiat Lux - ASIA
Level 15
‎June 10, 2022 05:19 AM

After hours help for login issues?

There was a problem with QBO US version and it's been resolved.

https://status.quickbooks.intuit.com/

 

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Alex M
QuickBooks Team
QuickBooks Team
‎June 10, 2022 10:42 AM

After hours help for login issues?

Hi there gcmcpa,

 

It's vital that you get the support you need in order to use your QuickBooks Online Accountant account. It's a great software able to help you access your clients' books from anywhere with an internet connection. I can provide some information about support hours and how to reach out to the support team.

 

Support hours for QuickBooks Online and QuickBooks Online Accountant are from 9am to 8pm EST, or 6am to 5pm PST. In order to reach out to support, you can do so using one of these options:

 

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook and Twitter

 

If you have any other questions, feel free to reach out here.

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