Always have to enter password after authenticating with passkey

I understand how frustrating it can be to be asked for a password when you're using a passkey intended to simplify and secure your account login process, Chris. Let me clarify why this issue occurred and assist you in resolving it to ensure a smooth sign-in experience using your passkey.

Passkeys eliminate the necessity of entering passwords or receiving one-time passcodes via text or email. However, if Two-Step Verification or 2-Factor Authentication (2FA) is enabled on your account, the system may still prompt you for a password. This behavior works as designed.

To bypass password prompts while using a passkey, I recommend disabling 2FA. Here's how to do it if you're using the same phone number linked to your account:

1. Sign in to your Intuit Account.
2. Select Sign in & security.
3. Select 2-step verification.
   
4. Turn off the Use 2-step verification switch.
5. Enter your account password, then select Continue.
6. A message reads that 2-step verification is now off. You’ll also receive an email confirming your security preference update.

If you're using a different phone number, kindly refer to this article and follow the detailed instructions provided: Turn off two-step verification.

Once you've disabled 2FA, sign in to your account using your passkey. You should no longer be required to enter your password when accessing your account.
 

I hope this clarifies why the system requested a password despite your use of a passkey. If you have further questions or need assistance, feel free to reply here. Our Community team is always here to help.

I'm curious if your passkey suddenly and "miraculously" starting working without a password entry like mine did? 

I'm going to write a post about this "miracle" after two years of Intuit blaming us for being morons.