Hey true_d01,
QuickBooks Online is designed to be a pleasant bookkeeping experience. Our goal is to provide you with a stress-free year-end, so you can focus on running your business. I want to make sure you're provided with the appropriate support, so I'd like to take a closer look into your account. Please choose from the methods below to get in touch with an agent. They'll be able to look at your subscription to assist you with recording this adjustment.
Phone and Chat: Click Contact Us to learn how to reach phone and chat support.
Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)
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Don't be afraid to reach out!