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Leslie2241
Level 1
posted
‎October 19, 2022 11:33 AM
last updated ‎October 19, 2022 8:33 AM

critical update

Having trouble with the critical update, I've done the update and it said its been updated but the license number and product number do not match in the manage your license

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1 Comment 1
Trish_T
QuickBooks Team
QuickBooks Team
‎October 19, 2022 12:08 PM

critical update

Hi Leslie2241,

 

Thanks for reaching out here.  It's important that you're able to update your QuickBooks product effortlessly and get back to business as soon as possible.  I'd be happy to help!

 

In your situation, I suggest downloading the QuickBooks Tools Hub to run a quick repair on your program.  In addition, as of June 10, 2022, you can use our new custom internal browser since Internet Explorer is no longer supported. 

 

If you experience the same outcome, please don't hesitate to contact us so we can work with you directly and ensure your QuickBooks Desktop account is successfully updated without further delay.

 

If any other questions come to mind, feel free to reach back out.  We'd be glad to assist!

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