Following the most recent QuickBooks update that introduced AI-based enhancements, QB started classifying all matched invoices as "Exchange Gain/Loss".

billing112 · ‎July 04, 2025

Following the most recent QuickBooks update that introduced AI-based enhancements, we’ve encountered a serious issue with how transactions are being classified. Here’s the situation: We create invoices using standard SKUs, each tied to predefined income categories. Once invoices are paid and the payments are posted to our bank account, QuickBooks correctly matches the bank transactions to the corresponding invoices. Previously, this workflow worked as expected — all income was properly attributed to the correct categories. However, since the update, QuickBooks has started reclassifying these matched transactions under “Exchange Gain/Loss”. There appears to be no way to override or correct this classification other than manually adjusting the journal entries, which is both inefficient and error-prone.

ThomasJosephD

I understand how the reclassification to Exchange Gain/Loss is causing inefficiencies in your workflow, billing112.

AI enhancements in QuickBooks are designed to simplify the process by suggesting matches and categories based on transaction data. Rest assured, you maintain full control over these classifications.

For a detailed explanation of how AI suggestions work and how you can personalize them, please refer to this article: How AI Suggestions Help Match and Categorize Bank Transactions.

You can also unmatch any misclassified transactions and set up bank rules, which enable you to establish specific conditions for categorization and ensure your invoices are consistently linked to the correct income categories.

If the editing options for transaction categories are unavailable, I recommend contacting our live expert support team, as they have the tools to review and resolve this matter in real time.

We would greatly appreciate it if you could share your feedback and suggestions regarding your experience with the AI enhancements in QuickBooks Online with our development team. Your input helps us refine features and prioritize user preferences for future updates.

Here's how you can share your feedback:

Click the Settings icon.
Under the Profile column, select Feedback.
Enter your suggestions and click Next.

You can check out this helpful article to learn more about managing and categorizing your transactions in QuickBooks Online, so they always match your bank account: Reconcile an Account in QuickBooks Online.

If there's anything else we can help you with, please feel free to revisit this thread.

billing112

ThomasJosephD,

Thank you for your reply.

It turns out to be a bug in the newest release of QB.

If you take a payment and match it manually by selecting the invoice from the invoice list in the "Match" section, everything works properly.

However, if you match the same payment to the AI-recommended list of invoices, the wrong category is used.

The bug is consistent and was reported to the QB team.

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Following the most recent QuickBooks update that introduced AI-based enhancements, QB started classifying all matched invoices as "Exchange Gain/Loss".

Following the most recent QuickBooks update that introduced AI-based enhancements, QB started classifying all matched invoices as "Exchange Gain/Loss".

Following the most recent QuickBooks update that introduced AI-based enhancements, QB started classifying all matched invoices as "Exchange Gain/Loss".

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