Hello hhasan-tngcs-org,
Fiat Lux has you on the right track with the article they've shared about requesting to be the Primary Admin on a QuickBooks Online account. I have a few more details about managing users and the Primary Admin status that I can share with you to make sure you have all the information you need.
It's good to hear that you're an admin on the account as well. While an admin has many of the same user accesses that the Primary Admin does, one key thing that an admin cannot do is change who the Primary Admin is. This is why you don't see that option in your account. Often, the easiest thing to do is ask the current Primary Admin to change the role over to someone else if they're no longer going to be with the company. I know there are some circumstances where that isn't possible, which is where the article that Fiat Lux shared comes it.
The Request to be the primary admin or contact article shares the details about how this process works, what information you'll need, and how to submit your request. I encourage you to read through that so you can get started with this process.
If you have any other questions about this process, don't hesitate to ask. I can help you with the general information right here in the QuickBooks Community, and if you'd like to get a detailed update about your case, you can reach out to our team to securely verify your details using one of the following options.
Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
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