Glad to have you connect with us here. QuickBooks is designed to help you save time so you can focus on the things you love the most. I'll be happy to steer you in the right direction so you can get back on track with your work.
Dealing with error messages can be a time-consuming process and it's important you get the resolution you need ASAP. Here's an article that shows you how to troubleshoot this error so you can connect your bank:
I also suggest clearing cache and cookies on your browser. This is a great way to clean your browser allowing it to work more efficiently. Here's a helpful article that shows you how to clear cache and cookies.
Let me know if this info helps. I'll be on standby in case you need additional support.
I tried these solutions but it does not work - as I describe in the post this is not a browser issue, it is an issue caused by the bank's required sign-in method (SecureID)
Thanks for the suggestion but the reason we are migrating to QBO is to minimize he number of softwares/programs that we use so we are not interested in adding another one
Hi there cs-imotion-ca,
Thank you for trying the steps mentioned above. For further assistance with bank accounts unable to connect, I recommend reaching out to the QuickBooks Online support team outside of the Community. They'll be able to verify your account info with you in a secure setting in order to provide more troubleshooting steps, as well as notify our engineers if the issue still persists. You can reach them using these steps:
Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook and Twitter
If you have any other questions, feel free to reach out here.
@cs-imotion-ca Have you used MoneyThumb successfully in Canada? I would find it much easier to get the actual bank statements from my customers than to ask them to download a .csv file from their bank and send it to me. It does not appear that the issue is being resolved by QBO and the banks so we need to find our own solution, at least temporaily. It is really frustrating that the feature which was key to switching my customers to QBO is no longer functioning. We hope to go forward with technology, not backwards.