While it will be sad to see you go, we understand that making the best decision for your company is essential, jbelanger_81. The process for canceling your QuickBooks Online (QBO) subscription varies depending on where you initially signed up. Allow me to explain this in further detail.
If you signed up through a mobile app store, you'll need to cancel your subscription directly through that app store. However, if you purchased your subscription online or directly from Intuit, please follow these steps to cancel your account:
- Sign in to the Intuit Account Manager.
- Click on the Products & billing, then select your company name.
- Find the product you wish to cancel, then select Cancel.
- You’ll see a multiple-choice survey on why you're canceling your subscription. Once you’ve filled it out, click on Continue to cancel.
- You’ll see a page that details product benefits, and the last day you'll be able to use your subscription. Select Continue to cancel.
- You’ll see a pop-up confirming your subscription is canceled. Select Got it.

For detailed information, check out this article: Cancel your QuickBooks Online subscription or trial.
Moreover, should you seek more comprehensive information regarding your account's status following a cancellation, we highly recommend consulting the referenced article. This resource offers a detailed overview of various key aspects: What happens to my QuickBooks Online data after I cancel?
Please don't hesitate to let me know if you have other concerns or inquiries about managing your QBO subscription. I'm just around to help. Take care always.