How do I cancel my subscription

Hello, @jbelanger_81.

Before you cancel, we'd like the chance to find a solution that works for you. Our team is ready to review your account and discuss your options. You can reach us for free at 1-800-315-5902.

Please don't hesitate to let me know if you have other concerns or inquiries about managing your QBO subscription. I'm just around to help. Take care always.

I really need help.  I had a QB Desktop but switched to online as it was cheaper. NOW i am getting billed for desktop renewal.

It's a good thing you noticed it right away, RC12866. To avoid any unintended renewals in the future, let's verify the status of your Desktop subscription and cancel it by logging into your Intuit account.

Here are the steps:

1. Log into your Intuit Account.
2. From the left panel, select Products & Services, and locate your subscription or service, then click on Details.
   
3. Identify the product or service you no longer need and click Cancel service.
4. Confirm your cancellation by selecting Cancel Now.

You can receive a full refund for your QuickBooks Desktop subscription if you cancel within 60 days of signing up. The refund will be credited back to the original payment method.

For further information, you can check this article: Cancel your QuickBooks Desktop Subscription.

You can also contact our phone support for immediate help canceling your subscription. They will ensure the cancellation is processed successfully.

Additionally, you can visit this guide to manage your QuickBooks Online subscription: Manage billing, payment, and subscription info in QuickBooks Online.

Thank you for reaching out for help, RC12866. Please let us know if you need assistance navigating QuickBooks Online or have any questions. We are here to assist you.