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When did you sign up for your account?
Hey there, ashlashme-hotmai.
Welcome to the QuickBooks Community! I'd be happy to provide some information.
Before we begin, can you tell me if you set up your QuickBooks account for Canada or US?
I'd love to know that too. I use QBO in Canada. I sign in, I go to the community and am signed out and it defaults to the US, I change it to Canada, I sign in again, it may or may not sign me in. Either way if I search for anything it flips back to the US again.
Hi there. Are you using a VPN that has its location set to US?
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