Limited time only. 90% off QuickBooks for 6 months.
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
jeff230
Level 1

how do you fix paycheque sync error when you have deleted the account the transaction was originally paid from?

fix paycheque sync error

1 Comment 1
ChristineJoieR
QuickBooks Team

how do you fix paycheque sync error when you have deleted the account the transaction was originally paid from?

Thank you for reaching out to the QuickBooks Community regarding the paycheck sync error you are experiencing, Jeff230.

 

The issue arises because the paycheck transaction is linked to an account that has been deleted from the system. Since the original account used to initiate the transaction no longer exists, the system is unable to sync or reconcile the transaction.

 

In other words, the payment has essentially become "unapplied" or has no clear source account associated with it anymore.

 

To fix this, you'll need to reconnect that transaction to a valid, existing account in your chart of accounts.

 

  • Determining the appropriate account to which the transaction should be linked.
  • Manually reassigning or reallocating the transaction to that new account.
  • Ensuring all the details match up properly.

 

If the account was accidentally deleted, we can help you recreate it by reviewing your Audit Log to help you identify which details were deleted. This way, we can then make the necessary corrections and re-enter the information based on your findings.

 

If it's necessary to delete the account that a paycheque transaction was originally linked to, we need reassign that transaction to a different, valid account.

 

To update your payroll accounting settings, follow these steps:

 

  1. Click the Gear icon.
  2. Select Payroll Settings.
  3. Navigate to the Accounting section and click the Pencil icon to make edits.
  4. On the Accounting preferences page, ensure each payroll category (such as salaries, deductions, and taxes) is assigned to its corresponding account in the chart of accounts correctly.

 

If you have any further questions or require additional assistance, please add a comment below. We are here to help.

Need to get in touch?

Contact us