Hi sales-bluemounta and columbiasedge-gm,
You've taken great strides to troubleshoot the issue you're seeing with QuickBooks Self-Employed so far. I'm glad to hear that you're able to login on your desktop as you'll be able to continue your work there, and I can explain what's going on and let you know how to complete more on-the-go work while the app isn't working.
Over the past several days, we've gotten a number of reports of login issues with QuickBooks Self-Employed's mobile app which seem to be the result of an update that was recently released. This error is preventing users from logging into the app despite steps like you've tried and it's impacting a wide variety of users, so it's not just you. It's on our team's radar and we're working on resolving it as quickly as possible.
If you'd like to share with our team that you're also running into this issue, I encourage you to reach out to QuickBooks Self-Employed's chat support team to let them know how long this has been going on for you, what you've tried, and other details such as that. If this is something we escalate to our engineering team with a ticket, we'll be able to add your information to our list of impacted users so you can receive updates. Here's how to get in touch.
- Go to qbo.ca.
- Hover over Sign In and select QuickBooks Self-Employed.
- Click the Assistant feature.
- Type and enter "talk to human" into the chat box.
- Follow the prompts.
Because of the number of users reaching out, there is a bit of a wait time to reach a member of our team. Feel free to contact us later if you don't have time to wait right now.
In the meantime, logging into the browser is the solution. Like logging into a browser on your desktop computer or your laptop, you can also log in using a mobile browser. That'll facilitate on-the-go work as we search for a solution. It's important to me that you're able to continue to keep on top of your books.
If you have other questions or concerns, I'll do my best to answer them here. Don't hesitate to leave a reply.
