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darcy6
Level 1

I do NOT want to continue after my free account expires!!!! Do NOT charge my card!!!

They run a credit check without even asking and with zero permission!!!!!
4 Comments 4
LauraAB
QuickBooks Team

I do NOT want to continue after my free account expires!!!! Do NOT charge my card!!!

Hello darcy6,

 

Thanks for taking the time to share your concerns with us. I'm sad to hear that you're not looking to continue using QuickBooks Online past your trial, but I know that you need to make the best decision for your business. I'll go over with you how you can cancel your trial and shed some light on the credit review you saw.

 

With Intuit direct-billed subscriptions, continuing or cancelling the subscription is in your hands. What I mean is you have the option to change or cancel your billing right in your account. Here's how you can do that.

  1. Select the Gear icon in QuickBooks Online.
  2. Choose Account and settings.
  3. Select Billing & Subscription.
  4. Choose Cancel your trial.
  5. Follow the prompts to cancel.

The following article has a bit more information about cancelling so you'll know what happens to the data you entered: Cancel your QuickBooks Online subscription

 

I'd now like to address the credit check. Certain add-ons for QuickBooks Online, such as Payroll and Payments, will subject you to a credit check. If you signed up for either of those services during your trial, that would be why you received the review on your credit. I'll leave you with some documents that outline these things for both Payroll and Payments.

I encourage you to review those documents if you'd like to learn more about these items. To further discuss these concerns, you can reach out to support directly, where we can review your account details in a private conversation to ensure your personal data is secured.

 

Phone and Chat: Click Contact Us to learn how to reach phone and chat support.

Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)

Social MediaFacebookTwitter, and Instagram from Monday to Friday between 9 a.m. and 8 p.m. ET

 

Enjoy the rest of your day.

sggl
Level 1

I do NOT want to continue after my free account expires!!!! Do NOT charge my card!!!

I think it is ridiculous to expect customers to go through pages of fine print to know an important detail such as performing a hard credit inquiry. 

You are not lending us money, for your purposes, a soft inquiry would have sufficed, but now your potential customer's  credit (because we are still in the trial period) has taken a credit hit. You'd expect a huge business such as Intuit would have a better way of informing their customers about this a hard inquiry before doing so. 

 

To make matters worse, there is no good way for us to rectify this. 

Fiat Lux - ASIA
Level 15

I do NOT want to continue after my free account expires!!!! Do NOT charge my card!!!

@sggl 

You don't need to submit any payment credential when opening a trial account.

Rebecca R
QuickBooks Team

I do NOT want to continue after my free account expires!!!! Do NOT charge my card!!!

Hi there sggl,

 

I hear what you're saying, but as @Fiat Lux - ASIA has indicated, you're not required to enter your payment details on a trial of QuickBooks Online, even with our Payroll add-on. If you've set-up the option to pay your employees by direct deposit or have applied to use QuickBooks Payments, that's why you received that credit check. It's important to read all the agreements associated with the add-ons that you sign up for prior to entering sensitive data, so that you know exactly what you're agreeing to.

 

Let me know if there's more I can do to help you out. Have a great day!

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