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benwperry-outloo
Level 1

I had reached out to QuickBooks support because it wasn't allowing me to update my subscription to include payroll. Now upgraded, all my data is gone

Originally my billing was tied to Google. After reaching out over several months, I finally got my subscription updated to include payroll. I went to log back in to my QuickBooks and my previous subscription has been deleted along with all my data
6 Comments 6
JamesM4
QuickBooks Team

I had reached out to QuickBooks support because it wasn't allowing me to update my subscription to include payroll. Now upgraded, all my data is gone

Hi there, 

 

Thanks for reaching out to us here. It's vital you get the help you need. Rest assured, I'll be glad to steer you in the right direction so you're on the right direction with achieving your goals.

 

Based on the info you've shared, I see you benefiting more by contacting our support team outside of the Community. This ensures that your account info remains private and secure. A specialist will also be able to share your screen and help you further with this. You can reach out to our support team by dialing 1-855-253-1536. To find out more about our hours and other contact methods, please follow this link here: Contact QuickBooks Online Support

 

Feel free to keep me posted on how you make out. I'll be on standby.

benwperry-outloo
Level 1

I had reached out to QuickBooks support because it wasn't allowing me to update my subscription to include payroll. Now upgraded, all my data is gone

Hi James,

 

I was on the live chat and the person decided to leave after 30 min. Tried again and no one would answer.

 

I just want to have to option to change the subscription at my own will. It won't let me resubscribe and all my data is gone. I don't have the time to spend on the phone or over the chat to figue this out.

benwperry-outloo
Level 1

I had reached out to QuickBooks support because it wasn't allowing me to update my subscription to include payroll. Now upgraded, all my data is gone

 

Something's not quite right

 

Unable to process your request at this time. Please sign out and try again later. If the issue persists, please contact support and reference this message. (Error code: PLATFORM-20107, type: SYSTEM_ERROR).
 
Kepp getting this trying to resubscribe 
Trish_T
QuickBooks Team

I had reached out to QuickBooks support because it wasn't allowing me to update my subscription to include payroll. Now upgraded, all my data is gone

Hi benwperry-outloo,

 

Your time is valuable and it's essential that you're able to get back to business as soon as possible.  The error you've received is a known issue that can be resolved quickly.  However, the only course of action is to call our Customer Care team at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.  They will be able to escalate the issue so your account can be reset, and they can assist you with resubscribing to QuickBooks Online.  Once this has been accomplished, you should still have all of your data.

 

I hope you find this to be helpful.  We're here for you, if any other questions or concerns should arise.

vui552
New Member

I had reached out to QuickBooks support because it wasn't allowing me to update my subscription to include payroll. Now upgraded, all my data is gone

I've got the same issue as well.. subscribed from Apple ios then add payroll now account is suspended. and showing

 

 

Something's not quite right

Unable to process your request at this time. Please sign out and try again later. If the issue persists, please contact support and reference this message. (Error code: PLATFORM-20107, type: SYSTEM_ERROR)
Trish_T
QuickBooks Team

I had reached out to QuickBooks support because it wasn't allowing me to update my subscription to include payroll. Now upgraded, all my data is gone

Hi vui552,

 

The best course of action is to contact our Customer Care team at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST. They will be able to verify your account in a secure setting, and resolve the issue from their end, so you can get back to business as soon as possible!  

 

Feel free to reach back out with other questions.  We would be glad to assist!

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