I had reached out to QuickBooks support because it wasn't allowing me to update my subscription to include payroll. Now upgraded, all my data is gone

Hi there, 

Thanks for reaching out to us here. It's vital you get the help you need. Rest assured, I'll be glad to steer you in the right direction so you're on the right direction with achieving your goals.

Based on the info you've shared, I see you benefiting more by contacting our support team outside of the Community. This ensures that your account info remains private and secure. A specialist will also be able to share your screen and help you further with this. You can reach out to our support team by dialing 1-855-253-1536. To find out more about our hours and other contact methods, please follow this link here: Contact QuickBooks Online Support. 

Feel free to keep me posted on how you make out. I'll be on standby.

Hi James,

I was on the live chat and the person decided to leave after 30 min. Tried again and no one would answer.

I just want to have to option to change the subscription at my own will. It won't let me resubscribe and all my data is gone. I don't have the time to spend on the phone or over the chat to figue this out.

Something's not quite right

Hi benwperry-outloo,

Your time is valuable and it's essential that you're able to get back to business as soon as possible.  The error you've received is a known issue that can be resolved quickly.  However, the only course of action is to call our Customer Care team at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.  They will be able to escalate the issue so your account can be reset, and they can assist you with resubscribing to QuickBooks Online.  Once this has been accomplished, you should still have all of your data.

I hope you find this to be helpful.  We're here for you, if any other questions or concerns should arise.

I've got the same issue as well.. subscribed from Apple ios then add payroll now account is suspended. and showing

Hi vui552,

The best course of action is to contact our Customer Care team at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST. They will be able to verify your account in a secure setting, and resolve the issue from their end, so you can get back to business as soon as possible!  

Feel free to reach back out with other questions.  We would be glad to assist!

Were you able to have this issue resolved? currently having the same problem with one of my clients.

Hi NS7116,

Subscribing to QuickBooks through the app store, can have some limitations.  To successfully add payroll, the billing will need to be transferred to Intuit.  Before you can take this step, your QuickBooks Online account must be active through the app store.  Then you'll need to contact our Customer Care team at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.  With your consent, they will be able to assist you with transferring your subscription and billing to Intuit, and ensure you're able to proceed with Payroll.  In addition, they can schedule you for a free onboarding session with our Payroll specialists.

Feel free to reach out with any other questions.  We would be glad to assist!