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recelinit-outloo
Level 1

I have two accounts and I paid for the subscription for the wrong one can you transfer it over please?

 
2 Comments 2
Fiat Lux - ASIA
Level 15

I have two accounts and I paid for the subscription for the wrong one can you transfer it over please?

Do you have a trial account? Did you click the buy button and open a new blank account?  

Jen_D
Moderator

I have two accounts and I paid for the subscription for the wrong one can you transfer it over please?

Thanks for posting here in the community for QuickBooks, @recelinit-outloo,

 

We want to make sure you're able to get the assistance you need for this account concern. While we don't handle account-related concerns here, we need to have you contact our Customer Service.

 

For this, you need to get the company ID of the correct and the incorrect account. Our representatives will ask for this number so they can identify which account needs to be paid. Please do not post or provide any account information to anyone or anywhere in the community or this thread To find it, follow these steps in your QuickBooks Online account.

 

  1. Go to the Gear icon and select Account and Settings.
  2. Select the Billing & Subscription tab.
  3. Take note of the company ID.

 

Once you have all the information, follow these steps to get a live support to help you:

 

  1. Go to the Help menu in QuickBooks, then choose the Search tab.
  2. At the bottom click on Contact us.
  3. Enter the keyword Account Management and Billing in the What can we help you with? box.
  4. On the next screen, scroll down to How would you like to connect with us section.
  5. Choose your contact option to initiate a discussion with a live agent.

 

I want to make sure you get the answers regarding your account status. I'll be right here if you need further help with other tasks in QuickBooks. Have a nice day!

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