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Do you have a trial account? Did you click the buy button and open a new blank account?
Thanks for posting here in the community for QuickBooks, @recelinit-outloo,
We want to make sure you're able to get the assistance you need for this account concern. While we don't handle account-related concerns here, we need to have you contact our Customer Service.
For this, you need to get the company ID of the correct and the incorrect account. Our representatives will ask for this number so they can identify which account needs to be paid. Please do not post or provide any account information to anyone or anywhere in the community or this thread To find it, follow these steps in your QuickBooks Online account.
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I want to make sure you get the answers regarding your account status. I'll be right here if you need further help with other tasks in QuickBooks. Have a nice day!
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