Thanks, Kim. I should have asked what version of QB you were using - I'm going to assume it's QB Online for this answer. If it's not, I can give you a solution for desktop. In QBO, go to the + icon in the top right hand corner. Choose Refund Receipt under the Customer column. Choose the customer name, the date of the refund and which account you'll be refunding it from. Select the income account the original sale went through and don't forget to use GST/HST to reverse the tax collected as well. This should now match the amount refunded in your bank feed. Hope that helps.