Hi Jesterson5,
I appreciate you reaching out here. Welcome! From what you've described, it seems you may have signed up for a U.S. QuickBooks Online account. However, I recommend contacting us outside of Community. This will enable a member of our Customer Care team to work with you in real time, and ensure you're able to get back to business as soon as possible!
Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
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Please feel free to reach out again, if any other questions come to mind. We'd be happy to help!
