cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
christina-ratte-
Level 1

Is anyone else experiencing a fail when they try editing a transaction in a locked period and when you enter the correct password and click "YES" nothing happens?

I use correct password but after clicking YES it stalls and nothing happens.
1 Comment 1
JamesM4
QuickBooks Team

Is anyone else experiencing a fail when they try editing a transaction in a locked period and when you enter the correct password and click "YES" nothing happens?

Hi there, 

 

Thanks for reaching out to us here. QuickBooks is designed to help you streamline your accounting. I'll be happy to share more and help steer you in the right direction. 

 

Based on the details you've shared, I suggest clearing cache and cookies on your browser. Doing this helps with fixing most browser-related issues. You can do this by following the steps in this article: Clear Cache and Cookies. I encourage you to give this.

 

Feel free to let me know what happens. I'll be here in case you have other questions.

Need to get in touch?

Contact us