My on boarding assistant appointment has been cancelled at the last minute. I wondering when it will be re-scheduled ??

Hi there pradip_saha19-ya,

Making sure you have all the necessary tools to be able to manage a company's books is important to ll business owners. Quickbooks Online is a robust program designed to help you with your business's finances. I can provide some insight into this.

In order to reschedule an appointment for your On-Boarding, you can try responding to the email you received notifying you of the cancellation. Another way to get another appointment booked would be to contact our Sales team by phone. They can be reached at 1-888-829-8589.

I hope this helps you get another appointment with our On-Boarding team. If you need any more information, feel free to reach out here.

miss the call was in bad area

I miss the on board call was in bad area, would like to reschedule appointment 

Hi there charmaine McDonald,

Making sure you get the support you deserve is important. I can point you in the right direction.

In order to reschedule your On-Boarding appointment, you can call our Sales team. They can be reached at 1-888-829-8589. They'll be glad to set up another time for your to get set up on QuickBooks Online with one of our On-Boarding specialists.

If you have any more questions, feel free to reach out here.

I did call the 1888 toll free number and really no help they sent a link went on it took me to some calendar page so that not it. I am reaching out now for a few days and not reaching anywhere I NEED HELP so I can use my quickbooks online thanks

Thanks for that update, Charmaine. I can shed some light on the link you were sent that led to a calendar. That sort of calendar link is used to schedule appointments for onboarding, so the agent may have sent it to you if you needed to schedule another appointment. It could be that the original agent you were scheduled to speak with isn't available, so scheduling a new appointment may be the way to go.

I know how important it is to be able to get started in your books as soon as possible so you don't fall behind on your work. I've got a few links that go over getting started in the program that may be useful for you.

• Get started with QuickBooks Online

• Product Tutorials

• Product Webinars

Our support teams can also help you with your QuickBooks Online setup, so you're welcome to ask a member of those teams to help with getting started as well. Here are the options to reach support if you'd like to try that route instead.

Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

If you have further questions or concerns, please don't hesitate to let me know.

Hi,

I had to reschedule my onboarding. On the new day it was scheduled, the on boarding team member never showed up to the session.

can I please reschedule a new session.

thank you

Jason

Hello jbosworth,

Making sure you get the information you need to help you get started with QuickBooks Online is important. It's a great tool to be able to keep track of the financials of your business. I can point you in the right direction.

In order to receive another appointment, please reach out to our sales team. They'll be able to look at setting up with a new appointment to get you set up in your QuickBooks account. You can contact them by phone at 1-888-829-8589.

If you need any further info, feel free to ask your questions here.