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Level 1

Online accountant only allows american address

I'm attempting to add my company address but it is only allowing me to enter a US address. Is there a way to add a Canadian address?

2 Comments 2
Fiat Lux - ASIA
Level 15

Online accountant only allows american address

Make sure you are visiting QBO Accountant CA page, not US


Alex M
QuickBooks Team

Online accountant only allows american address

Hi there tpardy,


It's important that all your transactions be entered correctly for your books to be well balanced. QuickBooks Online Accountant is a great tool able to help you manage your client's books from anywhere with an internet connection. I can provide some information about setting up your address. 


As stated by Fiat Lux - ASIA, if you have a Canadian accounting firm, you would need to make sure you're using the Canadian site to sign up for QuickBooks Online Accountant. If you are using the US version and are trying to enter a Canadian address, that would be why you'd be receiving the error message.


If you have any other questions, feel free to reach out here.

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