Hey michaelbruchet,
It's important to know which account you have to guarantee we always provide the appropriate support. Please choose from the following methods to get in touch with an agent, as they'll be able to take a look on our end.
Phone and Chat: Click Contact Us to learn how to reach phone and chat support.
Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)
Social Media: Facebook, Twitter, and Instagram from Monday to Friday between 9 a.m. and 8 p.m. ET
Don't be afraid to reach out! I want to make sure this gets sorted.
