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Level 1

Primary Contact

This is insane.  I can't get tech support for a user?  It has to be the primary contact?  Absolutely insane, impractical, impossible.  I am supposed to have the founder of the company call in because we can't get Adobe PDF attachments to be visible or open anymore?  No way!  We pay for 15 users licenses.. I can't have the owner of the company calling in when we have a tech issue.  SOMEBODY help me?

4 Comments 4
QuickBooks Team

Primary Contact

Hello Chrisinno,


I appreciate you taking the time to connect with us here in the Community. I'll be happy to share more info and assist you so you're on the right track achieving your QuickBooks goals. 


We take  the privacy of your account seriously, hence, we require a Primary Contact for certain tasks and access to your account that may not be available to a regular user. I recommend having the owner of the account add you as a Primary Contact so you can get the support you need in a timely manner. 


In the meantime, feel free to ask other questions. I'm here to steer you in the right direction. 

Level 1

Primary Contact

Nope.  That won't work either.  I do not have time to be doing the calling in for 15 users tech support either.  This is a nonsense idea; horrible customer service.  Each user should be able to access tech support.

Fiat Lux - ASIA
Level 15

Primary Contact


You can ask your questions here in the Community.


Primary Contact

Hello there, @ChrisInno.


We'd like to help you resolve your issue in your company file or account. However, I will need more information about this, so we can assist you here in the community.


Please share the details of the issue by clicking the Reply button below. Do not include any personal information for the security of your account.


I'll be waiting for your reply here. You can also mention me, so I'd get notified of your reply.

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