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EasyModeMedia
Level 1

QuickBooks Support has no idea how to help getting online payments setup

Hey all,

 

Need help setting up online payments for QB. Been through about 10 different support agents who either keep passing me off to different departments or just leave the chat, after about 3-4hrs, still at square one.

 

Back in January 2021 I applied to have my online payments verified, which was denied. Now I want to try the process again, but none of the online documents I have found allow me to start the process.

I can't see the "Set Up Payments" button in the invoices section, I can't log onto the merchant center as it gives me an error that I'm not the "account admin". 

I am using Self-Employed and based in Canada. 

Not sure what other information is relevant, happy to share anything. Tips and suggestions welcome.

 

Thanks!

4 Comments 4
JamesM4
QuickBooks Team

QuickBooks Support has no idea how to help getting online payments setup

Hello EasyModeMedia,

 

Your feedback about your experience is valuable. I'd like to help make sure you get the support you need in a timely manner so you can manage your business with peace of mind. 

 

Based on the details you've provided above, I see you benefiting more by contacting our support team using this link here. A specialist will be able to review or escalate the case in a private environment so you can get the resolution you need. I appreciate the amount of time you've put into this already. 

 

You're also more than welcome to keep me posted on how you make out with this. My goal is to help you achieve your QuickBooks goals as seamlessly as possible. 

EasyModeMedia
Level 1

QuickBooks Support has no idea how to help getting online payments setup

Hey there, thanks for this. I contacted support and got the agent to elevate the issue to email support. Hopefully there can be some sort of resolution to this.

 

Will keep this updated,

Thanks!

EasyModeMedia
Level 1

QuickBooks Support has no idea how to help getting online payments setup

Hi James,

 

Just wondering on average it takes for this to be escalated? I haven't received any email about updates for my issue yet?

Thanks,

Ben

JamesM4
QuickBooks Team

QuickBooks Support has no idea how to help getting online payments setup

Hello Ben. It's good that you reached out to our support team. While there isn't an estimated time frame for this, I recommend contacting our support team so they can provide the necessary updates. In the meantime, feel free to ask other questions, I've got your back. 

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