Hi there,
Thanks for joining the Community. It's important you get the help you need with accessing your account. Rest assured, I'll be happy to steer you in the right direction so you're on the right direction with achieving your goals.
To get started, I recommend checking to make sure you're using the correct login details to access the account. Also, do you get an error when trying to log in? If so, could you share what the error says? Otherwise, in case you continue having trouble with accessing the account, I see you benefiting more by contacting our support team outside of the Community. This ensures that your account info remains private and secure. A specialist will also be able to share your screen and help you further with this. You can reach out to our support team by dialing 1-855-253-1536. To find out more about our hours and other contact methods, please follow this link here: Contact QuickBooks Online Support.
Feel free to keep me posted on how you make out. I'll be a message away.
