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tnts
Level 1

Is Quickbooks online not compatible with the new windows update? My banking transactions have not updated since the upgrade.

I have been using QB Online for at least a year or two, and since the most recent Windows 10 update, I keep getting the message "Something's not quite right. We could not update your accounts right now. Please try again later." It has been 4 days with no updated transactions.
2 Comments 2
Fiat Lux - ASIA
Level 15

Is Quickbooks online not compatible with the new windows update? My banking transactions have not updated since the upgrade.

QuickBooks Online runs on your browser. Have you tried opening your QBO account on private/incognito browser?

Trish_T
QuickBooks Team

Is Quickbooks online not compatible with the new windows update? My banking transactions have not updated since the upgrade.

Hi tnts,

 

I can understand the setback when errors like the one you're receiving can cause.  Having the ability to utilize the amazing banking feature to automatically update your transactions, is a great time saver in keeping your books accurate.  However, the recent updates did cause a break in the connection between several financial institutions and QuickBooks Online.  Our Development Team prioritized the situation and have resolved the issue.  

 

I suggest clearing cache on your browser prior to logging into your QuickBooks Online account.  I'd also recommend private or incognito mode and other browsers such as Google Chrome, Firefox, Edge or Safari.  In addition, you can manually upload transactions should any unforeseen events take place in the future.  I hope you find this beneficial!

 

Please don't hesitate to contact us if you require additional assistance with this.  We'd be happy to work with you in real time to ensure you're able to move forward with your bookkeeping tasks!

 

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
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Cheers!

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