Welcome back, hpbanman,
I see it's been a while since you last visited us here in the Community forum, and it sounds to me like you'd like to continue using QuickBooks Online. I want to make sure you're able to get back on track with that and can go over what might be happening for your account to be suspended as well as the next steps you can take.
When it comes to using QuickBooks Online, making sure your subscription is active and payments are up to date is a vital piece of the puzzle. Typically, when an account has been suspended, it's due to missed payments for your monthly invoice. Our system attempts to charge your account or card on the due date of the subscription, and if it fails, it'll try again a few more times over a period of time. After a number of failed attempts to pull the payment however, the system will suspend the account.
What I recommend is navigating to the Billing & Subscription section of your account to update your payment method. Here's how to get there.
- Select the Gear icon.
- Choose Account and settings.
- Click Billing & Subscription.
On that tab, you'll be able to update your payment details and reactivate your account. If you don't see that tab, it could be for one of two reasons: your subscription is through an app store or your accountant handles your billing. For app store subscriptions, please visit you subscriptions sections of Google Play or the Apple Store. If your accountant is handling your billing, please reach out to them to ask about what's happening.
If your billing is up to date and you're still having trouble or you have more questions about it, please contact us using one of the following methods.
Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.
In doing that, we can securely collect your account details, review your billing, and explain in more detail what's happened. Don't hesitate to reach out.
