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Remote user receives error message that his ID is not connected to a company. Multiple times invited user. Still not connected. Why is customer support not available?

 
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QuickBooks Team

Remote user receives error message that his ID is not connected to a company. Multiple times invited user. Still not connected. Why is customer support not available?

Hi there, 

 

It helps to have multiple users on your account so you can split up the tasks. I'll be happy to with steering you in the right direction with this. 

 

Here's how to add a user on your account: 

  1. Select Settings ⚙, then Manage Users. If you can’t select this, you don’t have permission to manage other users. Contact an admin user for help.
  2. Select Add user.
  3. Select the user type you want to create. More options will appear on the screen depending on the user type you select.
  4. Enter your new user’s name and email address, then select Save.

If you see a user limit message, it’s because QuickBooks Online has a maximum number of users depending on your subscription. Learn about limits and what you can do to add a user.

 

Your new user will quickly get an email from quickbooks-email@intuit.com. It has your business’s name and a message that includes “Ready to get started? Let's go!”

 

Have your new user select the “Let’s go!” link in the email, which takes them to a sign in or account creation page. They need to sign in or enter info to create a new account.

 

Note: If your user sees a sign-in page and isn't sure why, it’s because their email address is already used with an Intuit account. This could be for a different product, like TurboTax. It’s fine for them to sign in with that email address if it’s theirs. If they’re not sure how, they can select I forgot my user ID or password at the bottom of the screen.

 

Check out this helpful article for additional info related to adding a new user: Add, delete, or change user access. 

 

Give this a try and if you're still having issues, I recommend contacting our support team using this link.