Showing results for 
Search instead for 
Did you mean: 
Level 1

Removing / Deleting archive

I am trying remove / delete archived entries in a custom field folder.  When I select a box to confirm which file to remove and select the garbage can logo, the system moves my custom field (both active and archived) into the larger custom field archived file.  How do I delete these individual files?  Also how do I save the information in the files prior to removal?  I can save the titles/names of the files, just not the information in the file. Thank you.

2 Comments 2
QuickBooks Team

Removing / Deleting archive

Hi metal518,


Welcome  to the Community. It's essential you're able to use the program without running into issues. Don't worry, I've got your back. I'll be happy to steer you in the right direction so you can get back to doing what you enjoy. 


I'd like to start off by troubleshooting this issue to determine if it's a browser-related issue that's causing the issue you've described above. Clearing cache and cookies is a great way to clean your browser allowing it to work more efficiently. Here's an article that shows you how to do that: How to clear cache and cookies. If this doesn't work, I suggest using a private/incognito window to see if that works instead. Try this out and let me know what happens. In case this issue persists, I encourage you to contact our support team so they can assist you further with this. Here are our contact details: 

  • Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
  • Social MediaFacebookTwitter, and Instagram.
  • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

I'll be one message away in case you need further assistance.

Level 1

Removing / Deleting archive

Hi JamesM4 - I will have to schedule a callback or start a chat as the 2 options below didn't solve the issue.

Thank you, 


Need to get in touch?

Contact us