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Taxtable update 2018

i have quickbooks desktop 2017 with payroll. do i have to purchase the 2018 version for the ontario taxes? i was on hold for an hour with no response, or am i good to keep using payroll with the tax table i currently have?

8 Comments
QuickBooks Team

Glad to see you here, dairycream1958. Thanks for reaching...

Glad to see you here, dairycream1958.

Thanks for reaching out to the Community regarding the tax table update for 2018. 

If you're referring to the tax table version 108, you'll need to be using QuickBooks Desktop 2018 to download that release. You can refer to this link to help you give a better idea on what's included in the current payroll update.  

You’ll need to set up automatic updates so QuickBooks will download them automatically as soon as they are available. The QuickBooks Desktop to the latest release article will guide you through the steps on how to manually or automatically refresh your tax table. 

Since you’re using QuickBooks 2017, I suggest contacting our Payroll Support Team so they’ll be able to check that your version supports the current Ontario taxes. You can reach them through this link:

  1. In your browser, enter: https://help.quickbooks.intuit.com/en_CA/contact.
  2. Select QuickBooks Desktop.
  3. Choose your QuickBooks for Windows version.
  4. Select the issue/topic.
  5. Click on the Get Phone Number button to see the support number.

Feel free to let me know if you have questions about payroll. I'll be sure to get back to answer them. Have a good one.

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hey lila, thanks so much for that detailed answer. i did...

hey lila, thanks so much for that detailed answer. i did do that on the updates. but it says i dont have the tax table update and when i clicked my tax table informtation its still the old one which is good until june 30th. when i tried to do payroll it just warned me my tax table is out of date and i dont have an update for it. even restarting it nothing showed up.
Not applicable

WHY is Quickbooks NOT helping us with this problem?!

WHY is Quickbooks NOT helping us with this problem?!
QuickBooks Team

Hello @dairycream1958 @Margarita, Thanks for keeping me...

Hello @dairycream1958 @Margarita,

Thanks for keeping me posted. I'd be glad to assist you further. I just need some more information so I can provide you the troubleshooting steps to resolve the issue.

Did you receive any error codes/messages when updating the tax table? Have you tried creating any paycheques to see if taxes are taken out.

I'd appreciate any details you could provide to help get on the same page. Thanks in advance.
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When updating the tax table, there is no errors. I go to...

When updating the tax table, there is no errors. I go to update the program, everything is up to date. I create paycheques and taxes are being taken out, but I get a warning that my tax table is out of date (only good until June 30th).

From what I understand, the tax table won't update for me because I have Quickbooks 2017 and need to have Quickbooks 2018. I have a subscription for Quickbooks desktop 2017 premier + payroll, so I then tried to download Quickbooks 2018 premier, entering my current license & product numbers, but obviously it didn't work.

Quickbooks desktop automatically forces you to "upgrade" 3 years after your edition, therefore if you have 2015 they are making you upgrade to 2018 and have associated links for that, but not if you're upgrading from 2017 to 2018.

I've tried calling three times yesterday and been on hold almost an hour each time. I think it's a problem that's not just affecting me. It's an issue that the tax table won't update in the desktop 2017 program, only in 2018, yet I cannot easily upgrade without calling in, and then no one answers the phone.
Not applicable

hey everybody so i found an old email i had because i pay...

hey everybody so i found an old email i had because i pay the 41$ a month for payroll. in an old email with the reciept on the very bottom was a little link and product code and license to download thr new quick books 2018. so i did that and it worked. my tax table now says its up to date. it was literally hidden at thw bottom of an old email from april. so search any emails you have and copy the license and product code when you download. hope this helps.
QuickBooks Team

Hello again, dairycream1958, I'm glad to know you're bac...

Hello again, dairycream1958,

I'm glad to know you're back on track. The information you've mentioned will help other customers who are experiencing the same problem.

You can refer to this link to see what's included in the current tax table update: <a rel="nofollow" target="_blank" href="https://community.intuit.com/articles/1544654">https://community.intuit.com/articles/1544654</a>.

Feel free to visit the Community again if you have questions. Please know that we're here to help.
QuickBooks Team

Hey there, @Margarita. I appreciate the steps you've tak...

Hey there, @Margarita.

I appreciate the steps you've taken in trying to resolve the issue. We're unable to access personal details in order to pull up your account. I encourage contacting our Payroll Support Team so they'll be able to trace where the issue is stemming from.

To ensure that you'll be able to get in touch with out support team, they are open from 9AM-8PM (EDT) Mon-Fri. Here's how to contact them:

1. In your browser, enter: <a rel="nofollow" target="_blank" href="https://help.quickbooks.intuit.com/en_CA/contact">https://help.quickbooks.intuit.com/en_CA/contact</...>.
2. Select QuickBooks Desktop.
3. Choose your QuickBooks for Windows version.
4. Select the issue/topic.
5. Click on the Get Phone Number button to see the support number.

Thanks for reaching out to the Community. If you have additional questions about payroll, just leave a comment below. I'm here to help.