Hi MPMToronto,
Thanks for joining us! Being able to update your account information is essential, and I want to make sure you're able to.
A good starting point would be to make sure there are no bugs in the software due to a browser issue. To ensure your app or browser is running the program as designed, I recommend following the troubleshooting steps in this article: Clear cache and cookies to fix issues when using QuickBooks Online
In case the issue persists, please reach out to our tech support team for more in-depth troubleshooting.
Phone and Chat: Click Contact Us to learn how to reach phone and chat support.
Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)
Social Media: Facebook, Twitter, and Instagram from Monday to Friday between 9 a.m. and 8 p.m. ET
I hope this helps! You're always welcome to stop by if you have other questions.
